Privacy Policy WE88 Casino — Malaysian Member Data Protection

WE88 Casino collects members' personal information for clear and limited purposes. We only collect data that is genuinely necessary to provide a safe, efficient and responsible service to you as a registered member.

Information you provide directly:

• Full name as per identity card or passport.
• Date of birth and gender.
• Active email address and mobile phone number.
• Residential address (state, postcode).
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as a copy of your MyKad or passport.

Information collected automatically:

• IP address and type of device used.
• Web browser type and operating system version.
• Game session data — betting records, wins, and transaction history.
• Login data — access time, access location, and account activity records.
• Cookie data and similar tracking technologies (as described in Section 5).

Every piece of personal data we collect is used solely for purposes related to WE88 Casino services. We do not use your data for any purpose that conflicts with your interests as a member.

Specifically, we use your personal data for the following purposes:

• Account management — registration, login, password reset and member profile maintenance.
• Transaction processing — deposits, withdrawals, bonus calculations and financial record-keeping.
• Identity verification (KYC) — ensuring compliance with anti-money laundering (AML) laws and regulatory requirements.
• Security and fraud prevention — detecting suspicious activity, bonus abuse or account intrusion attempts.
• Customer support — processing complaints, responding to enquiries and resolving disputes effectively.
• Service improvement — analysing usage patterns to improve the member experience on the platform.
• Marketing communications — sending promotional offers and platform updates, subject to your subscription preferences.

You may opt out of receiving marketing communications at any time by contacting our support team or via the unsubscribe link in our emails.

WE88 Casino does not sell, rent or trade members' personal data to any third party for marketing or commercial purposes. However, under certain limited circumstances, we may need to share data with the following parties:

• Third-party service providers — such as payment processors, gaming software providers and technical support service providers bound by strict confidentiality agreements.
• Legal authorities — when required by court order, regulatory authority directive or valid Malaysian legal requirement.
• Fraud prevention authority — for identity verification purposes and to prevent money laundering in compliance with AML/CFT obligations.
• Approved business partners — in the context of co-hosted promotions, subject to prior notice and your consent.

We continuously invest in the latest cybersecurity infrastructure to keep WE88 Casino members' personal data safe from unauthorised access, data breaches, or misuse.

The security measures we implement include:

• 256-bit SSL/TLS Encryption on all data pathways between your device and our servers.
• Two-factor authentication (2FA) that members can activate for additional protection during login.
• 24/7 Monitoring by our cybersecurity team to detect and prevent any intrusion attempts.
• Penetration testing conducted periodically by independent third parties to identify and patch system vulnerabilities.
• Internal access control ensuring that only authorised personnel can access members' personal data, and only to the extent necessary to carry out their duties.
• Regular data backups across different server locations to ensure service continuity and data recovery.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take precautions by using a strong password and not sharing your login credentials with anyone.

WE88 Casino uses cookies and similar tracking technologies to enhance your browsing experience, understand how you interact with our platform and deliver more relevant content.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions, security and language preferences. These cookies cannot be disabled.
• Performance Cookies — collecting anonymous information about how visitors use the website to help us improve platform performance and usability.
• Functional Cookies — storing your preferences such as display language and account settings for a more personalised experience.
• Analytics cookies — used to analyse traffic and usage patterns via GDPR-compliant third-party analytics tools.

You can control and manage cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or your experience on the WE88 Casino platform.

Under the Personal Data Protection Act 2010 Malaysia, you as a WE88 Casino member have the following rights regarding your personal data:

WE88 Casino retains members' personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations.

In general, we retain data according to the following schedule:

• Active account data — retained for as long as your account remains active.
• Data after account closure — retained for 5 years after account closure to comply with AML regulatory requirements and tax laws.
• Financial transaction records — retained for a minimum of 7 years in accordance with financial reporting requirements.
• Security and access logs — retained for 12 months for forensic analysis purposes in the event of a security incident.
• Customer support communications — retained for 2 years for reference and service quality purposes.

Once the defined retention period has expired, your personal data will be securely deleted or anonymised in accordance with established procedures.

In some cases, your personal data may be transferred to, stored in, or processed by parties operating outside Malaysia — for example, server infrastructure providers or international gaming software providers.

In all cases of international data transfer, WE88 Casino ensures that:

• The recipient country provides a level of data protection equivalent to or higher than Malaysia's standards.
• Legally binding data transfer agreements are in place with all recipient parties.
• All transferred data remains encrypted while in transit.
• Data transfers are limited to the minimum data required only.

WE88 Casino is a platform that for users aged 18 and above only. We do not intentionally collect, store, or process personal data from children or individuals under the age of 18.

If we become aware that we have collected personal data from someone under the age of 18 without appropriate verification, we will take immediate steps to:

• Suspend the account immediately.
• Delete all personal data associated with the account.
• Return any available funds where applicable.

If you have information that a minor has registered on our platform, please notify our support team immediately so that prompt action can be taken.

The we88 casino platform may contain links to third-party websites for informational or convenience purposes only. Please note that once you leave our platform, this Privacy Policy no longer applies.

WE88 Casino is not responsible for the privacy practices or content of third-party websites accessed through such links. We encourage you to read the privacy policy of each website you visit separately.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is available to assist you 24 hours a day, 7 days a week.

You may reach us through the following channels:

• Live Chat — available directly on the we88 casino platform, with instant response.
• Privacy Email — [email protected]

When submitting a privacy-related request, please include your full name, account number, and a detailed description of your request to facilitate our review and action. All requests will be processed within 5 working days.

WE88 Casino reserves the right to update, amend or replace any part of this Privacy Policy at any time to reflect changes in our business practices, legal requirements or technology.

Members will be notified of any significant changes via:

• A clear notice on the we88 casino platform's main page.
• Notification email to all registered members.
• Update the "Last Updated" date at the top of this document.

Your continued use of the we88 casino platform following any amendments to this Privacy Policy will be deemed as full acceptance of the updated terms. We encourage you to review this page periodically to stay informed of our latest privacy practices.